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The Contented Cows guys have drawn a fresh pail of Grade-A leadership wisdom with their most recent blog, Reputation Recruits – Reality Retains. You already know that it’s a battle to recruit and retain new people, but did you know that while you’re checking out the potential newbies they have resources galore to check you out?

They want to know if yours is a good place to work. It matters to them if your shop is a good citizen that contributes to the community and what it stands for. They want to know if their potential new boss is an inspirational delight or a living  nightmare. And they have plenty of online ways of finding out about all of that. Think: Yelp* search on employers.

As the Contented Cows guys note, “Nothing, repeat, nothing beats having competent, caring leadership, when it comes to building Employee Engagement.” Those online sources will tell potential newbies if you have that kind of leadership, so you need to be thinking now and always about how you and all of your leaders can deliver that.

Tom Rath, author of StrengthsFinder 2.0 and his new book, Are You Fully Charged? The 3 Keys to Energizing Your Work and Life, is quoted in an interview with Dan Pink saying, ”One of the most valuable things you can do is to ask someone a question and genuinely listen to their response. Close your mouth, keep your devices stowed away, and give that person your undivided attention  .  .  .  Basically, each negative interaction requires a huge offset just to get your day back to neutral.”

That’s why Fully Alive Leadership Practice #3 is: Listen.

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